Online Help

If you have any questions about Business Elite Program, please click Q & A.

E-mail Us

If you want to share your hotel experience with us, please send us an e-mail to hemchotel@163.com

Telephone Us

If you want to use Business Elite automatic or man-made service system more extensively, you can dial 0086-20-39360988 (Total free in China).

Business Elite Automatic Service System is an exclusive service for Business Elite Members. You can easily reserve rooms, check BusinessPoints, transfer BusinessPoints, replace member cards, and enjoy other associated services.

Fax Us

Have you ever wondered about the status of your Points? Please fax a copy of your hotel bill, including your membership number and contact information to 0086-20-39361168. We will contact you as soon as possible.

Mail Us

No.230 Zhonghuan Road West Higher EducationMega Centre Guangzhou China